If you’re not happy with a purchase you have made with us, simply return it back to us in its original condition with your order confirmation letter found in your order, within 30 days, and we will be happy to give you a full refund or replacement.

*Please note that we do not cover any returns costs (unless this being our error) or supply return slips*

Missing items:

If your order contains missing parts upon delivery, please ensure that you have made our support team aware within a minimum of 10 working days. If this is not complied with, our team would be unable to look into the data further and are eligible to not send out any of the missing items.

Expiration dates:

Please note that all products are sold with a minimum expiry date of 6 months, we expect customers to use the products within this time due to the treatment times that we sell. Customers are not eligible to request a replacement or refund if these are outdated 6 month since purchase.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days of the refund being confirmed by our team to you.

We cannot refund any item if:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery,  this does not apply if there has been delays in this coming back to us as long as we can see on the tracking information the return was issued before the time given. 

Late or missing refunds (if applicable):

If you haven’t received a refund within 7-10 working days of the team confirming this, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please ensure to make our team aware first by sending us an email at and send your item to: Care of Hairburst, DPD UK, DPD Logistics, Unit 1, Roebuck Lane, Smethwick, West Midlands, B661BY

Changed your mind about your order?:

If you have decided that you no longer wish to receive your order or this was done by mistake and this has yet not been received, we advise you to refuse the order upon delivery to avoid return fees for yourself. If this is accepted and you still wish to return this back to us please note that we do not cover the return shipping costs of this for you.


To return your product, you should mail your product to: Care of Hairburst, DPD UK, DPD Logistics, Unit 1, Roebuck Lane, Smethwick, West Midlands, B661BY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.